Course in Ambassador and Volunteer Host Programmes

Submodule 1.1. Event volunteering: models and benefits

Learn about volunteering models and the value they bring to the event.

Submodule 1.2. The legal framework for volunteering

Apply volunteering regulations, insurance requirements and volunteer rights.

Submodule 1.3. Defining roles and profiles

Describe host, ambassador and information desk roles with clear requirements.

Submodule 1.4. Sizing the volunteer team

Calculate the volunteers needed per shift, area and role.

Submodule 1.5. The value proposition for volunteers

Design benefits, learning and recognition that motivate participation.

Submodule 2.1. Recruitment campaigns

Attract candidates through universities, community organizations and social networks.

Submodule 2.2. Volunteer management platforms

Use software for sign-up, scheduling and communication with volunteers.

Submodule 2.3. Interviews and selection activities

Assess attitude, languages and skills through interviews and group exercises.

Submodule 2.4. Diversity and inclusion in the team

Promote diverse teams that are accessible to people from different backgrounds.

Submodule 2.5. Brand ambassador program

Select ambassadors to represent the event before and after it takes place.

Submodule 3.1. Tiered training plan

Structure general, role-specific and venue-specific training.

Submodule 3.2. Attendee service and hospitality

Train welcoming, wayfinding and query handling to service standards.

Submodule 3.3. Safety, emergencies and basic first aid

Prepare volunteers to act and escalate when incidents occur.

Submodule 3.4. Intercultural communication and accessibility

Assist international attendees and people with specific needs.

Submodule 3.5. Volunteer handbook and briefings

Create reference materials and effective daily briefings.

Submodule 4.1. Shift and break planning

Organize balanced shifts that prevent fatigue and coverage gaps.

Submodule 4.2. Accreditation, uniforms and volunteer kits

Manage the distribution of badges, uniforms, meals and materials.

Submodule 4.3. Coordinators and chain of command

Establish team leaders and clear communication channels.

Submodule 4.4. Managing incidents and absences

Cover last-minute dropouts and resolve conflicts within the team.

Submodule 4.5. Volunteer wellbeing and care

Monitor workload, hydration and team morale.

Submodule 5.1. Recognition and certificates of participation

Show appreciation with certificates, wrap-up events and mentions.

Submodule 5.2. Evaluating performance and the program

Gather feedback from volunteers, attendees and coordinators.

Submodule 5.3. Volunteer program indicators

Measure retention, hours contributed, satisfaction and position coverage.

Submodule 5.4. Long-term ambassador community

Maintain relationships with volunteers for future editions.

Submodule 5.5. Designing the complete program

Integrate recruitment, training, operations and evaluation into a single plan.

Design the volunteer and ambassador program for a large-scale event, with roles, a training plan, shifts and evaluation.